FAQ
Of course. Our website and app allows you to select your favorite service provider for as many recurring visits as you may need.
The bulk of our staff hails from the Philippines. Our team speaks fluent English and is screened thoroughly, ensuring a reliable experience with every service
Not necessarily. If you don't have access to basic cleaning supplies, you can equip our team with an array of cleaning products and equipment while booking your service.
All the time. Stay updated on our latest campaigns by following our social media channels.
As of now, we only accept digital card payments (Visa & MasterCard).
We use 128-bit SSL security encryption to ensure your financial data remains anonymous all the way through your check-out process. Nevertheless, Metropolitan Maids also complies with the current legal regulations and never shares your personal data illegally
Currently, all our services are digitally pre-paid prior to your professional's arrival.
At your request, we'll send you an invoice to the e-mail address you used to book the service. Simply drop us an e-mail at info@dubaimetromaids.com and we'll have it sent to you in no time.
Upon service cancellation, we'll offer reimbursement in one of two ways:
1- We'll reimburse the amount directly into your bank account. In such a case, it may take upwards of 14 business days (depending on the bank) to receive your reimbursement.
2- We'll issue credit that you can use to claim one of our services. Credit will be available the moment service cancellation goes through, and is valid to be used for 60 days from the date of cancellation.
1- We'll reimburse the amount directly into your bank account. In such a case, it may take upwards of 14 business days (depending on the bank) to receive your reimbursement.
2- We'll issue credit that you can use to claim one of our services. Credit will be available the moment service cancellation goes through, and is valid to be used for 60 days from the date of cancellation.
You can add your voucher code during checkout. When your voucher code is successfully processed, a discount will automatically be deducted from your total booking value.
Contact our customer service team as soon as possible to let us know of your instructions. You can reach us by giving us a call or sending a message through WhatsApp. To ensure that our team has enough time to receive and act on your instructions, it is best to let us know of your requirements at least 2 hours before your scheduled appointment.
If you've provided the wrong address during your booking, give us a call or text our team through WhatsApp and provide us with your corrected address. We'll update your address and direct our team your way, right away.
If you find that the allocated time you booked didn't fulfill your requirements, you can simply call our customer service team to confirm whether an extension is possible. Please note that extensions are dependent on the availability of slots in your service provider's schedule.
You can always re-schedule or cancel a service to suit your ever-changing schedule.
To cancel or re-schedule your appointment:
Log in -> Appointments -> Upcoming Appointments -> Cancel or Re-schedule
Please note that since our service providers' schedules are set in advance, re-scheduling or cancellation fees may apply depending on how early you decide to re-schedule or cancel your appointment.
Re-scheduling less than 3 hours before an appointment will result in a 25% re-scheduling fee calculated out of the total booking value, while re-scheduling earlier than that will be free of charge.
Cancelling less than 12 hours before an appointment will result in a 25% cancellation fee, while cancelling less than 2 hours before an appointment will result in a 50% cancellation fee calculated out of the total booking value.
We highly recommend you opt in for cancellation if you'd like to cancel an appointment that is less than 2 hours away.
Cancellations on the spot are non-refundable and will result in a 100% cancellation fee of the total booking value.
To cancel or re-schedule your appointment:
Log in -> Appointments -> Upcoming Appointments -> Cancel or Re-schedule
Please note that since our service providers' schedules are set in advance, re-scheduling or cancellation fees may apply depending on how early you decide to re-schedule or cancel your appointment.
Re-scheduling less than 3 hours before an appointment will result in a 25% re-scheduling fee calculated out of the total booking value, while re-scheduling earlier than that will be free of charge.
Cancelling less than 12 hours before an appointment will result in a 25% cancellation fee, while cancelling less than 2 hours before an appointment will result in a 50% cancellation fee calculated out of the total booking value.
We highly recommend you opt in for cancellation if you'd like to cancel an appointment that is less than 2 hours away.
Cancellations on the spot are non-refundable and will result in a 100% cancellation fee of the total booking value.
Our team will promptly notify you of any anticipated delays to your booking. Should there be any unexpected delays, please do not hesitate to contact our customer service team at the earliest.
To review our services, give our customer service team a call or text us through WhatsApp. We believe consistent growth stems from our customers' satisfaction with our services. Hence, we're always eager to hear our customers' comments about our services.
If one of our services fell short of your standards, we'd highly appreciate it if you would pinpoint the exact shortcomings of our staff by providing our customer service team with a descriptive explanation that outlines your specific concerns with the service.
If one of our services fell short of your standards, we'd highly appreciate it if you would pinpoint the exact shortcomings of our staff by providing our customer service team with a descriptive explanation that outlines your specific concerns with the service.
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